Improving the customer experience has been a top priority for organizations going back several decades. As a result, businesses have been investing in technologies that enable customer self-service. Customers can now receive various documents including invoices, statements, credit notices, and more, securely through online portals. This process of delivering traditionally paper-based documents online in digital format is known as E-Presentment.
We have all experienced the move towards receiving and paying bills online vs. receiving hard copy bills in the mail. This move has created many efficiencies for organizations while improving the customer experience.
Walker Information Inc., a customer experience consulting company, recently conducted a study which found that by the end of 2020, the customer experience will overtake price and product as the key brand differentiator. It also found that 86% of buyers are willing to pay up to 18% more for a great customer experience. The customer of the future is also more interested in digital methods of communication with self-service online access being the most in demand.
In order to keep pace with customer demands for a better customer experience, organizations are investing in E-Presentment solutions. E-Presentment provides customers with instant access to documents and archived documents going back 7 years or more. They can also access a consolidated view of all their documents across multiple lines of business in one location, giving organizations an instant method of differentiating themselves in the marketplace.
In addition to improved customer satisfaction, organizations can achieve significant improvements in efficiencies by decreasing the number of calls to Customer Service, eliminating the cost of printing, paper and postage, and improving cash-flow as a result of receiving payments faster.
A quick and seamless method for organizations to take advantage of E-Presentment solutions is by working with a Managed Services Provider (MSP). This enables organizations to adopt E-Presentment without incurring capital costs. “Partnering with the right MSP is the first step to ensuring that your E-Presentment solution complies with your industry regulations, that service levels are met, and storage of the underlying document data is safe and secure.”, says Steve Leggett, Managing Director, Cover-All Managed IT Services.
Cover-All Managed IT Services is a Managed Services Provider (MSP) providing cost effective solutions for Managed IT, Cloud, Co-Location, Disaster Recovery, and IT Consulting Services. For more information regarding our Services, please contact Cover-All at 1-833-COVER88 or visit our website at www.msp.cover-all.ca.